Bookkeeper - Music Industry

Client Services Manager - Entertainment Industry

Want to work with some of the most exciting artists in Australia? Have a passion for music🎶🎶? Look no further!

A Bit About Us

White Sky was established in 2002 and has since blossomed into Australia's premier music accounting firm. For over two decades, we have set the industry standard, partnering with the nation's biggest entertainment stars, both on stage and behind the scenes.

At White Sky, we pride ourselves on our vibrant and friendly atmosphere, making it a place where people genuinely love to work. Our strong emphasis on teamwork has cultivated a culture of dedication and fun, where everyone is committed to delivering top-notch service while enjoying every moment of the journey!

On Wednesday 26th February White Sky became part of BlueRock! Like White Sky, BlueRock is tech-enabled, entrepreneurial and here to help clients focus on what they love.

The synergies don’t stop there. With White Sky as part of BlueRock, we’re improving our service offerings. White Sky clients now have access to a broader range of services, including tax advisory, insurance, legal, and private wealth advisory with brand and marketing support, all under one roof.

About The Role

We are seeking a highly motivated and experienced Client Services Manager to join our team. In this role, you are the conduit between the managers and clients, managing and building relationships with our awesome client book! You will work closely with various departments to deliver outstanding results and exceed client expectations.

Key Responsibilities:

• Oversee the entire client journey with White Sky.
• Having a great understanding of client needs to provide unique and tailored solutions
• Collaborate across internal teams to deliver excellent client service
• Stay ahead of the curve! We identify and solve problems before they arise!
• Prepare and generate reports for internal parties
• Managing the workflows and performance of on and offshore team members
• Owning the liaison and management of ATO dealing for clients
• Monitoring all client deadlines and ensuring prompt service
• Keeping in regular contact with clients through all mediums, addressing any client concerns or issues.
• Maintain all physical and digital records
• Assist with managing the firm’s Governance, Risk and Compliance strategy
• Support team members with various ad-hoc tasks as needed

‍Requirements‍

What We’re Looking for in a Candidate:

• Experience as a Client Services Manager or similar role in areas of accounting and business services
• Excellent communication and interpersonal skills
• Strong problem-solving abilities - be creative!
• Someone with a results-driven work ethic who values getting things right.
• Ability to manage multiple clients and projects simultaneously
• Proficiency in ATO portal, CRM software and Microsoft Office Suite
• Sound knowledge in administrative processes and regulations in the accounting industry.
• Experience using cloud accounting software packages such as Xero
• Any music/creative industry knowledge (or interest in music) is also highly valued!

‍Benefits‍

Our people love to work for us, here’s why!

• We believe in work-life integration this approach allows our people to find the balance that works best for them, accommodating their individual needs and day-to-day flexibility whilst also recognising the value of connecting in our amazing office.  
• Free weekly lunches in some great venues in the CBD!
• Awesome social events (including a social club – winery tours to museum tours), and an amazing headquarters in the CBD.

• Access to 24/7 wellbeing, medical and safety support through our partner Sonder.  

• Receive mentoring and coaching from industry leaders

• We are known for creating plenty of opportunities for growth and promotion.

• A fantastic Leadership team that focuses on you, your career goals, and work expectations to ensure you're always feeling valued and fulfilled

Please provide a cover letter telling us why you are the perfect fit for this role and what you can bring to the White Sky team.

How to apply:

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to john.ohare@thebluerock.com.au or lee.kelly@thebluerock.com.au.

Please be advised that White Sky or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2025, it needs to be said, White Sky is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

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